Aqua Fresh Wash & Fold — Terms & Conditions
Effective Date: September 28, 2026
Welcome to Aqua Fresh Wash & Fold. These Terms & Conditions ("Terms") are an agreement between you and Aqua Fresh Wash & Fold, LLC ("Aqua Fresh," "we," "us," or "our"). They apply when you create an account, place an order, or use our wash & fold and pickup & delivery services.
By creating an account and checking the box to acknowledge these Terms, you confirm that you have read, understood, and agree to them.
1. Eligibility
You must be at least 18 years old and able to enter into a binding agreement to create an account or place an order. By using our services, you confirm that you meet these requirements and that the information you provide is accurate.
2. Our Services
Aqua Fresh Wash & Fold provides professional wash, dry, fold, and pickup & delivery laundry services.
We will make reasonable efforts to provide consistent, quality service and to process your laundry according to our standard laundry procedures.
Aqua Fresh does not provide dry cleaning services. Please do not include items labeled "dry clean only" or items that cannot be machine washed and dried, such as leather, suede, fur, or delicate specialty fabrics. If such items are included in an order, we may set them aside and return them unprocessed.
Aqua Fresh is not responsible for damage to dry-clean-only or non-machine-washable items that are included in an order without being identified.
Items we do not accept. For the safety of our staff, equipment, and other customers' laundry, please do not include:
- Items soaked or stained with gasoline, oil, grease, paint, solvents, or other flammable or hazardous substances
- Items contaminated with blood, bodily fluids, or other biohazards
- Items with bed bugs, lice, or other pests
- Items heavily soiled with mud, animal waste, or similar material We may refuse, set aside, or return these items unprocessed. The customer is responsible for any damage these items cause to our equipment or to other laundry.
3. Customer Responsibilities
Customers are responsible for:
- Providing accurate contact, billing, pickup, and delivery information.
- Following our instructions regarding the preparation and handoff of laundry.
- Checking pockets and removing personal belongings before giving laundry to Aqua Fresh.
- Informing us of any special care instructions or concerns about particular items.
- Providing accurate information when placing an order.
Aqua Fresh is not responsible for personal items left in pockets or other belongings inadvertently included with laundry. Any valuable items we find, such as jewelry, cash, or coins, will be returned with your washed laundry. Customers are responsible for any damage to other items in their order caused by things left in pockets, such as pens, lipstick, gum, or crayons.
4. Laundry Documentation & Quality Control
To ensure accurate order documentation and maintain quality control, Aqua Fresh Wash & Fold photographs each order when it is received and before it is washed or otherwise processed.
Photographs document the order as a whole and may not show every individual item.
These photographs are used solely for order documentation and quality control purposes, including documenting the laundry received and its condition before processing, such as existing stains, tears, wear, or other damage, and investigating questions or concerns regarding an order.
These photographs will never be used for social media, advertising, marketing, promotional materials, or any other purpose unrelated to the customer's order and the quality of our service.
5. Laundry Care
Laundry is processed using standard professional wash, dry, and folding procedures.
Customers understand that laundering can involve ordinary risks, including color bleeding, fading, shrinkage, changes in texture, damage to decorations or attachments, and other issues that may result from the condition, construction, age, or care requirements of a garment.
Customers should identify items requiring special care before processing.
Stain removal is not guaranteed. Some stains may not come out through standard laundering.
6. Pickup & Delivery
Customers are responsible for providing accurate pickup and delivery information and ensuring that laundry is accessible at the scheduled time.
Aqua Fresh is responsible for your laundry from the time we pick it up until we deliver it back to your home. Laundry left out for pickup remains your responsibility until we collect it, and responsibility returns to you once your order is delivered to your home.
If your laundry is not out or accessible at the scheduled pickup time, a $15 missed pickup fee will be charged.
Delivery times may occasionally be affected by circumstances outside of Aqua Fresh's control, including weather, traffic, mechanical issues, or other unforeseen circumstances.
We will make reasonable efforts to communicate with customers when a significant delay or issue occurs.
7. Orders & Payment
Customers authorize Aqua Fresh Wash & Fold to charge the payment method associated with their account for applicable services and charges.
Customers are responsible for ensuring that their payment information remains current and valid.
Prices and applicable service charges are communicated to customers at the time of ordering or through our current pricing.
Laundry is weighed at our facility, and that weight is used to calculate your order charge. The weight recorded at our facility is final.
If a payment is declined, we will contact you by phone to update your payment information, and your order will be held until payment is received. If payment is not resolved within 30 days, the order will be considered abandoned and may be donated. We will email you a reminder at least 7 days before an order is donated.
8. Fresh Club Membership
Fresh Club is a monthly membership. Membership benefits and pricing are presented to you at the time of enrollment.
- Automatic renewal. Your membership renews automatically every month. By enrolling, you authorize Aqua Fresh to charge the monthly membership fee to the payment method on your account on each billing date until you cancel.
- How to cancel. You may cancel at any time by using the "Cancel Membership" button in your account on our website or by emailing info@aquafreshlaundry.com. To avoid being charged for the next month, cancel at least 24 hours before your next billing date. We will confirm your cancellation by email.
- After you cancel. Your membership stays active through the end of the current billing month, and no further charges will be made. Membership fees are not refunded for partial months, and unused membership benefits end when the membership ends.
- Declined payments. Membership benefits apply only while the membership is active and in good standing. If a membership payment is declined, benefits may be paused until payment is resolved.
9. Cancellations & Refunds
You may cancel an order at no charge any time before your scheduled pickup. Once your laundry has been picked up, the order will be charged.
If you need to make a change to an order, please contact Aqua Fresh as soon as possible. We will make reasonable efforts to accommodate requests that can be made before processing begins.
10. Lost or Damaged Items
Aqua Fresh takes great care in handling your laundry. If you believe an item is missing or has been damaged while in our care, please notify Aqua Fresh within 48 hours of receiving your order.
We will review the matter, including available order records and photographs taken when the laundry was received and before processing, and work with you to resolve the issue.
Damage, stains, or wear that is visible in the photographs taken when your laundry was received will be considered pre-existing and is not eligible for a claim.
Aqua Fresh is not responsible for normal wear and tear, pre-existing damage, shrinkage, fading, color bleeding, or damage resulting from items left in pockets.
If Aqua Fresh is responsible for an item that is lost or damaged, we will first offer to re-wash or re-treat the item at no charge when that can correct the issue. If it cannot, our liability is limited to the lesser of the item's depreciated value at the time of loss or damage or $25 per item, up to a maximum of $200 per order.
We may ask you to provide the damaged item for inspection, along with a receipt or other proof of value when available. Approved claims will be paid as a refund or account credit, at Aqua Fresh's discretion.
11. Limitation of Liability
To the fullest extent permitted by law, Aqua Fresh is not liable for any indirect, incidental, special, or consequential damages arising from our services. This includes loss of use, lost time, inconvenience, lost income, or the cost of buying replacement items while a claim is reviewed.
Nothing in these Terms limits our liability for gross negligence, willful misconduct, or any other liability that cannot be limited under Pennsylvania law.
12. Changes to Services or Terms
Aqua Fresh Wash & Fold may update its services, pricing, membership offerings, or these Terms from time to time.
When we make changes, we will post the updated Terms on our website with a new effective date.
Changes do not apply to orders placed before the new effective date.
Fresh Club members will receive at least 30 days' notice before any change to membership pricing takes effect on their next billing cycle.
Your continued use of our services after the new effective date means you accept the updated Terms. If you do not agree, you may stop using our services and cancel any membership before the changes take effect.
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-law rules.
If you have a concern or dispute, please contact us first. We will work in good faith to resolve it, and both parties agree to allow at least 30 days for an informal resolution before starting a formal claim.
If a dispute is not resolved informally, it may be brought in the Magisterial District Court with jurisdiction (for claims within its limits) or in the Court of Common Pleas of Chester County, Pennsylvania. You and Aqua Fresh consent to the jurisdiction and venue of those courts.
14. General Provisions
- Entire Agreement. These Terms, together with the pricing and Fresh Club membership terms presented to you at the time of ordering or enrollment, and our Privacy Policy, are the entire agreement between you and Aqua Fresh regarding our services.
- Severability. If any part of these Terms is found invalid or unenforceable, the remaining parts will stay in full effect.
- No Waiver. If we do not enforce any part of these Terms, that does not waive our right to enforce it later.
- Assignment. You may not transfer your account or rights under these Terms without our written consent. We may assign these Terms in connection with a merger, sale, or transfer of our business.
- Events Beyond Our Control. We are not responsible for delays or failures caused by events beyond our reasonable control, including severe weather, natural disasters, utility or equipment outages, public health emergencies, or government actions.
- Notices. We communicate primarily by email and may call you about payment or order issues.
Order updates, receipts, and notices about your account or these Terms will be sent to the email address on your account. You may unsubscribe from promotional emails at any time; order and account emails are part of our service. You are responsible for keeping your contact information current.
- Headings. Section headings are for convenience only and do not affect the meaning of these Terms.
15. Contact Us
If you have questions about these Terms, your order, or our services, please contact us:
Aqua Fresh Wash & Fold, LLC
Phone: 610-609-AQUA (2782)
Email: info@aquafreshlaundry.com
Website: www.aquafreshlaundry.com
Acknowledgment
By checking the acknowledgment box and continuing with account creation, you acknowledge that you have read and agree to these Terms & Conditions.
By placing an order, you agree to the version of these Terms & Conditions in effect at the time of your order.